Complaints and reclamations
Tel: +385 (1) 6623658
Mbt: +385-98-317-846
Workin hours: Mon-Frt 09:00-16:00 h
Pursuant to Article 10, paragraph 3 of the Consumer Protection Act, we inform consumers that they can file a complaint expressing their dissatisfaction with the purchased product or the quality of the service provided in writing to: Bani 69A, Buzin 10010 Zagreb or by e-mail to: info @ We will submit a written response to the received complaint no later than 15 (fifteen) days from the day of receipt
written complaint, so please provide us in your complaint with your contact address for delivery of answers.
Each product for which a complaint has been received is delivered to the complaint center for inspection or diagnostics, so that the Seller can properly act on the complaint and possibly respect the legal rights of the Buyer.

If the ordered product is defective within 15 days of receiving the order, we will receive the complained device in the Instar complaint center with a written complaint or customer request, diagnose the defect and make a replacement or refund. After the expiration of the 15-day period, we direct the customer to an authorized service center, in accordance with the warranty conditions and instructions stated in the warranty card.

If you hand over the purchased defective device to the Seller or to an authorized service, without submitting a written complaint or notifying us of dissatisfaction and a request to exercise your legal rights, you lose the right to file complaints and requests contrary to the General Terms and Conditions.

In order to exercise your rights, before taking any action to exercise those rights, see the instructions in the General Terms and Conditions in detail.
For general conditions click on the link



Processing of personal data is any process or set of procedures performed on personal data, whether automated or non-automated, such as collecting, recording, organizing, structuring, storing, adapting or modifying, finding, inspecting, using, detecting, transmitting, disseminating or posting otherwise available, harmonizing or combining, restricting, deleting or destroying.


The policy applies to all services of DORA-PAK d.o.o. which include personal data processing activities in which DORA-PAK d.o.o. controller in the sense of the General Data Protection Regulation (Regulation of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data available at: / reg / 2016/679 / oj 

Made by the DORA-PAK d.o.o. Builder Team

DORA-PAK d.o.o.
    Company adress:
    Šćitarjevska 44; 10000 ZAGREB, CROATIA

    Production and logistic:
    Bani 69 A, 10010 ZAGREB, CROATIA

    Tel.: ++385-1-6623658
    Mobile Phone.: ++385-98-317846;
   (098) 267-806
    E-mail:  ;


News and Updates

Subscribe to our newsletter and receive the latest news from DORA-PAK d.o.o.