Complaints and Service
If you need to ADVERTISE the device (diagnose or repair a defective device), please check the authorized service documentation that came with the device and follow the instructions of the authorized service.

If there are any defects within the warranty period, contact us as an authorized service center in accordance with the instructions on the warranty card and the Instructions for Use.
In our DORA-PAK d.o.o. In the complaint center, we provide services for upgrading, fault diagnosis and repair of vacuum packaging machines and gastronomic equipment. as well as the determination of defects or anomalies in the packaging materials. Within the warranty period, all repairs by DORA-PAK d.o.o. are free of charge, according to the provisions and clauses of the Manufacturer of machines and devices. Services in the complaint center for certain machines or devices that are not under our warranty, and actions that are not covered by the warranty are charged according to the price of an hour of service.

Price of service hour = EUR 25,00
Fault diagnosis = 1 working hour

COMPLAINTS AND SERVICES SERVICES FOR GENERAL PACKAGING MACHINES AND COMPLEX PACKAGING LINES are explained in more detail in the subheading SERVICE-> Customer Care and Customer Support -> Reliance on Digital Customer Support
In case of determination of impossibility of elimination of defects or malfunctions in one of the possible ways, DORA-PAK in agreement with the Principal / Manufacturer of machines, provides support in the organization of the shortest possible term in elimination of the arisen problems.
DORA-PAK d.o.o.
    Company adress:
    Šćitarjevska 44; 10000 ZAGREB, CROATIA

    Production and logistic:
    Bani 69 A, 10010 ZAGREB, CROATIA

    Tel.: ++385-1-6623658
    Mobile Phone.: ++385-98-317846;
   (098) 267-806
    E-mail:  ;


News and Updates

Subscribe to our newsletter and receive the latest news from DORA-PAK d.o.o.

Processing of personal data is any process or set of procedures performed on personal data, whether automated or non-automated, such as collecting, recording, organizing, structuring, storing, adapting or modifying, finding, inspecting, using, detecting, transmitting, disseminating or posting otherwise available, harmonizing or combining, restricting, deleting or destroying.


The policy applies to all services of DORA-PAK d.o.o. which include personal data processing activities in which DORA-PAK d.o.o. controller in the sense of the General Data Protection Regulation (Regulation of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data available at: / reg / 2016/679 / oj 

Made with
by the DORA-PAK d.o.o. Builder Team